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    Judy Zakutny

    The Many Faces of Imaging Recovery

    Global Impact: Rebecca Rock, RN and SABM CFO talks with HPI about two roles across two countries

    From Lab Trend Visionary to Dark Group CEO: HPI connects with the Founder and Editor of the Dark Report, Robert Michel

    Two Imaging Leaders, Two Systems, One Outcome: Communication

    From Communication Strength to Just in Time Reopening at MGH A conversation with Dr. James Brink, Chief of Radiology at Massachusetts General Hospital

    From Time Magazine to PBM Influencer: Sherri Ozawa's Mission to Define the Value of Blood

    Buried Blessings: Pandemic perspective from Tom Strauss, CEO at Sisters of Charity Health System

    Katie Castree, Career Healthcare Process Improvement Connoisseur

    Solving Lab Challenges through Recruiting Innovation: HPI connects with Lighthouse Lab Services President, Jon Harol

    Providing Value-Based Care in a Pandemic through Telehealth and Data Resources: An HPI exclusive with Dr. Darrel Weaver

    From Supply Chain Crisis to Innovation in a Pandemic

    From Navy Medic to running a Clinical Laboratory . . . during a pandemic

    Planning for Blood Shortages in a Pandemic with Dr. Claudia Cohn

    Blood Banking is more complex today than ever before. Rob Van Tuyle, President of Vitalant's Blood Division, tells us why.

    Profoundly Impacting Healthcare with Breakthrough Anemia Management

    Supporting Imaging Precisely Where You Need It

    Working Together Makes End of Life Conversations Easier to Have

    The Future of Imaging: Assessing the early impacts of COVID-19 and the path to innovation through Artificial Intelligence (AI) A conversation with Dr. Geoff Rubin

    Pivoting in a Pandemic: How a U.S. 3D printing manufacturer is helping healthcare in its time of need

    Mara G. Aspinall: Diagnostic evangelist educating the world on the power of diagnostics today

    How The Joint Commission is addressing the COVID-19 Pandemic

    CHI Nebraska’s Laboratory Director Connie Wilkins, describes How To Manage a Clinical Laboratory During the pandemic

    Former Commercial Lab Leader Highlights the Hospital Lab as the Solution to Community Sustainability in a Healthcare Crisis

    Three Phases Essential to Crisis Preparedness in Patient Blood Management with Anne Burkey of St. Luke's Health in Boise, ID

    The Importance of Agility in Your Lab

    Dr. Paul Biddinger Shares Three Ways to Prepare for COVID-19

    Bringing Clinical Skills to Operational Leadership During a Time of Crisis; Dr. Blanton, Chief Medical Officer at Peterson Health

    7 Team Attributes to Teams that Work in Challenging Times & Through Rapid Innovation

    From Finding Problems to Saving Lives: The Evolution of Interventional Radiology

    Identifying the Potential with AI in Radiology with Dr. Chung

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Reviewing Your Patient Financial Journey with Melody W. Mulaik, President of Revenue Cycle Coding Strategies

    Ask An Accumen Expert: Carolyn Burns, MD, a Patient Blood Management Advocate

    Linda DeVee, Leads Radiology Services at Edward-Elmhurst Health

    Theresa Mouton, Market Chief Financial Officer with Steward Health

    PELITAS President and CEO Steven Huddleston Wants Patients to Have a Great Experience – Both Clinically and Financially

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Medical Director of Telehealth for UAB Knocks Barriers Down to Treat Patients on Their Terms

    C-Suite Spotlight: Wayne Bohenek Chief Ancillary Services Officer, Bon Secours Mercy Health

    A Leader in the Laboratory Service Line : Pierre Mouawad

    Healthcare Partner: Autumn Farmer, Chief Laboratory Officer, Bon Secours Mercy Health

    How Imbio is using AI to close the gap of missed diagnosis with Mike Hostetler

    Spit Matters with Bill Phillips from Spectrum Solutions

    How COVID-19 inspired TeraRecon to accelerate their imaging solutions to the point of care with Jeff Sorensen

    Will the Imaging landscape ever look the same? Will volumes ever rebound and if so, how long will it take? Will patients be able to get their exams that have been delayed for months? Questions we desperately need answers to in the age of COVID, but the answers may not be readily apparent.

    There isn’t a magic bullet to return everything to pre-COVID normalcy. A different normal now exists and will continue to morph over time. There isn’t a quick fix, it’s a slow-moving evolving process. Adapting thoughtfully and deliberately to this multi-faceted ever-changing environment is the key to a successful transition to recovery.

    Imaging crisis recovery has many faces: staff’s health and wellbeing, patient and staff safety, patient communication, ordering provider collaboration, scheduling of backlog exams and altered workflows to name a few. There are a few that need particular focus and consideration.

    There is no doubt the staff’s mental health has been permanently affected while providing direct patient care during this crisis. Will staff’s health and wellbeing ever be the same? Keeping staff’s health and wellbeing at top of mind is extremely important in the imaging recovery process.

    Changes in workflows have occurred to account for the additional necessary precautions and most likely will become permanent. For example, increased time in between patients has been added to allow for enhanced infection control procedures and waiting areas have been reconfigured to accommodate social distancing. These types of changes will continue to remain in effect for at least the time being.

    For those patients lucky enough to finally get their outpatient procedures performed, these changes have left them feeling even more isolated and scared. To ensure their safety, many must wait in their cars until they are called in and then have their temperature checked upon entering the facility. They must come alone and cannot be accompanied by family or a care giver. Other patients exams continue to be delayed caused in part by the additional time scheduled in between exams. Even more unfortunate are those people who have lost their health insurance during these times and now cannot have their imaging exams completed.

    Significant progress has already been made to adapt Imaging services to accommodate the necessary changes. As part of the ongoing process, take a step back and look at all the faces of Imaging recovery. Take the lessons learned thus far to become prepared in anticipation of a new pandemic. Be the best face of Imaging by continuing to provide quality care safely and effectively for your patients.

    Judy Zakutny

    Judy Zakutny

    Operations Manager, Imaging