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    Randy Campbell

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Global Impact: Rebecca Rock, RN and SABM CFO talks with HPI about two roles across two countries

    From Lab Trend Visionary to Dark Group CEO: HPI connects with the Founder and Editor of the Dark Report, Robert Michel

    Two Imaging Leaders, Two Systems, One Outcome: Communication

    From Communication Strength to Just in Time Reopening at MGH A conversation with Dr. James Brink, Chief of Radiology at Massachusetts General Hospital

    From Time Magazine to PBM Influencer: Sherri Ozawa's Mission to Define the Value of Blood

    Buried Blessings: Pandemic perspective from Tom Strauss, CEO at Sisters of Charity Health System

    Katie Castree, Career Healthcare Process Improvement Connoisseur

    Solving Lab Challenges through Recruiting Innovation: HPI connects with Lighthouse Lab Services President, Jon Harol

    Providing Value-Based Care in a Pandemic through Telehealth and Data Resources: An HPI exclusive with Dr. Darrel Weaver

    From Supply Chain Crisis to Innovation in a Pandemic

    From Navy Medic to running a Clinical Laboratory . . . during a pandemic

    Planning for Blood Shortages in a Pandemic with Dr. Claudia Cohn

    Blood Banking is more complex today than ever before. Rob Van Tuyle, President of Vitalant's Blood Division, tells us why.

    Profoundly Impacting Healthcare with Breakthrough Anemia Management

    Supporting Imaging Precisely Where You Need It

    Working Together Makes End of Life Conversations Easier to Have

    The Future of Imaging: Assessing the early impacts of COVID-19 and the path to innovation through Artificial Intelligence (AI) A conversation with Dr. Geoff Rubin

    Pivoting in a Pandemic: How a U.S. 3D printing manufacturer is helping healthcare in its time of need

    Mara G. Aspinall: Diagnostic evangelist educating the world on the power of diagnostics today

    How The Joint Commission is addressing the COVID-19 Pandemic

    CHI Nebraska’s Laboratory Director Connie Wilkins, describes How To Manage a Clinical Laboratory During the pandemic

    Former Commercial Lab Leader Highlights the Hospital Lab as the Solution to Community Sustainability in a Healthcare Crisis

    Three Phases Essential to Crisis Preparedness in Patient Blood Management with Anne Burkey of St. Luke's Health in Boise, ID

    The Importance of Agility in Your Lab

    Dr. Paul Biddinger Shares Three Ways to Prepare for COVID-19

    Bringing Clinical Skills to Operational Leadership During a Time of Crisis; Dr. Blanton, Chief Medical Officer at Peterson Health

    7 Team Attributes to Teams that Work in Challenging Times & Through Rapid Innovation

    From Finding Problems to Saving Lives: The Evolution of Interventional Radiology

    Identifying the Potential with AI in Radiology with Dr. Chung

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Reviewing Your Patient Financial Journey with Melody W. Mulaik, President of Revenue Cycle Coding Strategies

    Ask An Accumen Expert: Carolyn Burns, MD, a Patient Blood Management Advocate

    Linda DeVee, Leads Radiology Services at Edward-Elmhurst Health

    Theresa Mouton, Market Chief Financial Officer with Steward Health

    PELITAS President and CEO Steven Huddleston Wants Patients to Have a Great Experience – Both Clinically and Financially

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Medical Director of Telehealth for UAB Knocks Barriers Down to Treat Patients on Their Terms

    C-Suite Spotlight: Wayne Bohenek Chief Ancillary Services Officer, Bon Secours Mercy Health

    A Leader in the Laboratory Service Line : Pierre Mouawad

    Healthcare Partner: Autumn Farmer, Chief Laboratory Officer, Bon Secours Mercy Health

    How Imbio is using AI to close the gap of missed diagnosis with Mike Hostetler

    Spit Matters with Bill Phillips from Spectrum Solutions

    How COVID-19 inspired TeraRecon to accelerate their imaging solutions to the point of care with Jeff Sorensen

    Randy Campbell is the chief technology officer at Interlace Health. He is passionate about deploying technology to solve healthcare’s biggest business problems. We caught up with him to learn more about how his work makes a difference across healthcare organizations’ business financial and operations enterprise – and ultimately, helps clinicians deliver better patient care.

    Randy has always loved life sciences, but when he discovered computers and technology, it was a perfect match. Literally, a light bulb went off in my head. Just like in the movies. And I knew right then that that was the career for me. But I never lost my love for healthcare or my desire to use IT to serve such a rewarding and noble profession. I started in healthcare, building one of the very first Microsoft Windows applications, and then I spent about 15 years working for an IT systems integration consulting organization.

    He joined FormFast to combine his background and passion for healthcare with a local company. I knew I wanted to go back to my roots of life sciences, healthcare, and software development and leverage all of that experience in helping a great local company deploy their applications into healthcare. I'm lucky enough to now be the chief technology officer, which means I get to help direct our technology strategy to bring software innovations to the healthcare industry to help them better achieve their mission of delivering outstanding patient care.

    FormFast evolved into Interlace Health about five years ago. The company combines nearly 30 years of experience in serving health systems as a software solutions company with an innovative and nimble startup mindset. For the first 25 years, we achieved great success as the leader in eForms technology for health systems and became the number one eForms vendor and a top 30 healthcare IT company, according to HIMSS Analytics. Over the past five years, our customers' problems have become much more complex – and the value that we can bring has become more comprehensive. And frankly, forms are seen as antiquated artifacts that people really want to get rid of. So, we felt it was a great time to rebrand to better reflect our true value proposition as reflected in our mission of elevating interactions between patients, physicians and staff. And doing that one workload a time.

    Serving at the intersection of healthcare’s revenue cycle, patient access, and compliance needs

    Registration is really about the beginning of the billing cycle, and patient access is essentially the customer onboarding arm of revenue cycle. But without the correct information our customers can't get paid. And without the documentation necessary in the consents that our customers complete using our solutions and many of the other forms, including in IT, in HR, and literally every other department in a health system, compliance can't be demonstrated and reported on.

    But perhaps even more importantly, all of this information is typically required by clinicians. So, it’s important to not only capture it efficiently but to incorporate it into the clinical workflows so that the clinician's experience is a good one. Clinicians aren’t focused on forms – they're focused on delivering care. For that reason, introducing change or complicated processes into their routines just makes their jobs harder, ultimately taking time away from their patients.

    Connecting the healthcare industry electronically

    Healthcare is one of the last industry verticals that has adopted mobile solutions to support business processes. Even in other highly regulated industries, such as banking, customers can conduct business from a mobile device – and have been able to for years. Healthcare has been slow to adopt these innovations. But that's changing rapidly.

    It wasn't that long ago that healthcare was literally run-on paper charts. With the passing of the 2009 HITECH act, the incredible transformation that we've seen in healthcare is really hard to overstate. Then toss in the Affordable Care Act, and the attempt to fundamentally change the financials of healthcare from fee-for-service to value-based care, and you have disruption that would challenge and stress any industry. At the same time that government and private payers are trying to get healthcare to spend large sums of money on digital transformation initiatives, they're also trying to cut their revenues. So healthcare is challenged on two sides.

    The best – and hardest – parts of the job

    When Randy reflects on the most rewarding part of his career, the answer is simple. Every time I see a customer's delight in the value that something that we have built or delivered, that is absolutely the most rewarding time. Hearing someone share how this is going to make their job experience better, more enjoyable, and more efficient is something that we all hope to accomplish at Interlace.

    The most challenging aspect, Randy said, is in some ways the flipside of the most rewarding part of the work. The most challenging part of my career is the people part of it. Technology is the easy part. Even though it might be complicated in many ways, technology is easy. But getting all of an organization’s stakeholders and team members aligned and collaborating to be as productive as possible can sometimes be a very big challenge. I always tell our team to never forget the challenges that our customers are facing in trying to accomplish their mission – and our job is to help them. And at the end of the day, the reward at seeing how we can impact their ability to do their job quicker, easier and more effectively makes the challenge well worth it.

    Making a difference across the healthcare enterprise

    A few years ago, Randy did an exercise to quantify the impact of Interlace’s solutions on the healthcare industry – and was surprise at what he found. I looked at the patient intake process and the registration process, and I counted the number of documents and forms and the number of intake processes that our 1,200 hospital customers, hospitals, and clinics execute in a year. And when I did all the math, I found a very surprising number: 1 to 2 billion pages of documents every year. That's hundreds of thousands of patients. That's hundreds of thousands of staff members and providers who are interacting with that information and relying on the accuracy, the visibility of that information.

    Interlace is enabling those processes that are necessary for care delivery to happen efficiently, to happen properly, and to happen safely. If we can improve those surrounding processes, then we're doing our part to improve the delivery of care. So, I remind our team of that frequently: We are actually having a pretty profound impact in healthcare.

    Randy Campbell

    Randy Campbell

    Chief Technology Officer, at Interlace Health