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    Dr. Cliff Robertson

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Global Impact: Rebecca Rock, RN and SABM CFO talks with HPI about two roles across two countries

    From Lab Trend Visionary to Dark Group CEO: HPI connects with the Founder and Editor of the Dark Report, Robert Michel

    Two Imaging Leaders, Two Systems, One Outcome: Communication

    From Communication Strength to Just in Time Reopening at MGH A conversation with Dr. James Brink, Chief of Radiology at Massachusetts General Hospital

    From Time Magazine to PBM Influencer: Sherri Ozawa's Mission to Define the Value of Blood

    Buried Blessings: Pandemic perspective from Tom Strauss, CEO at Sisters of Charity Health System

    Katie Castree, Career Healthcare Process Improvement Connoisseur

    Solving Lab Challenges through Recruiting Innovation: HPI connects with Lighthouse Lab Services President, Jon Harol

    Providing Value-Based Care in a Pandemic through Telehealth and Data Resources: An HPI exclusive with Dr. Darrel Weaver

    From Supply Chain Crisis to Innovation in a Pandemic

    From Navy Medic to running a Clinical Laboratory . . . during a pandemic

    Planning for Blood Shortages in a Pandemic with Dr. Claudia Cohn

    Blood Banking is more complex today than ever before. Rob Van Tuyle, President of Vitalant's Blood Division, tells us why.

    Profoundly Impacting Healthcare with Breakthrough Anemia Management

    Supporting Imaging Precisely Where You Need It

    Working Together Makes End of Life Conversations Easier to Have

    The Future of Imaging: Assessing the early impacts of COVID-19 and the path to innovation through Artificial Intelligence (AI) A conversation with Dr. Geoff Rubin

    Pivoting in a Pandemic: How a U.S. 3D printing manufacturer is helping healthcare in its time of need

    Mara G. Aspinall: Diagnostic evangelist educating the world on the power of diagnostics today

    How The Joint Commission is addressing the COVID-19 Pandemic

    CHI Nebraska’s Laboratory Director Connie Wilkins, describes How To Manage a Clinical Laboratory During the pandemic

    Former Commercial Lab Leader Highlights the Hospital Lab as the Solution to Community Sustainability in a Healthcare Crisis

    Three Phases Essential to Crisis Preparedness in Patient Blood Management with Anne Burkey of St. Luke's Health in Boise, ID

    The Importance of Agility in Your Lab

    Dr. Paul Biddinger Shares Three Ways to Prepare for COVID-19

    Bringing Clinical Skills to Operational Leadership During a Time of Crisis; Dr. Blanton, Chief Medical Officer at Peterson Health

    7 Team Attributes to Teams that Work in Challenging Times & Through Rapid Innovation

    From Finding Problems to Saving Lives: The Evolution of Interventional Radiology

    Identifying the Potential with AI in Radiology with Dr. Chung

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Reviewing Your Patient Financial Journey with Melody W. Mulaik, President of Revenue Cycle Coding Strategies

    Ask An Accumen Expert: Carolyn Burns, MD, a Patient Blood Management Advocate

    Linda DeVee, Leads Radiology Services at Edward-Elmhurst Health

    Theresa Mouton, Market Chief Financial Officer with Steward Health

    PELITAS President and CEO Steven Huddleston Wants Patients to Have a Great Experience – Both Clinically and Financially

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Medical Director of Telehealth for UAB Knocks Barriers Down to Treat Patients on Their Terms

    C-Suite Spotlight: Wayne Bohenek Chief Ancillary Services Officer, Bon Secours Mercy Health

    A Leader in the Laboratory Service Line : Pierre Mouawad

    Healthcare Partner: Autumn Farmer, Chief Laboratory Officer, Bon Secours Mercy Health

    How Imbio is using AI to close the gap of missed diagnosis with Mike Hostetler

    Spit Matters with Bill Phillips from Spectrum Solutions

    How COVID-19 inspired TeraRecon to accelerate their imaging solutions to the point of care with Jeff Sorensen

    “My job is less about decision making and more about communication. Communicating to our leadership and communicating to our people. Our strategic vision relies upon our ability to understand and be understood.”

    From the Army to family practice to hospital system leadership within Catholic Health Initiatives, Dr. Cliff Robertson brings a unique vision on communication and its prioritization.  We spoke with Dr. Roberson and he shared the three components to his communications philosophy.

    #1 – Consider the audience and align your approach accordingly. 
    In leadership roles, there’s often the expectation that the leader does it “their” way and everyone else falls in line and that’s simply not true. In every situation I ask myself what the best way to approach a situation is. For some on my team they process information best in writing, so I’ll share an update in that format. For others sharing space and meeting is the best way. I’m always asking myself how I can communicate best with the person to understand their perspective and share the information I’m tasked with sharing.

    #2 – Be Consistent
    Many years ago, we had an employee satisfaction concern. While our nearly 11,000 employees enjoyed their work, they felt disconnected from the strategy and vision of the organizational leadership. It was in a meeting with about twenty of our front line managers that one of the managers spoke up and said, “they just don’t know you like we do.”  I was intrigued and asked if he’d tell me more and he responded pretty simply: “If they knew you, they’d feel connected.”

    I’d love to tell you that a solution was immediate, but it wasn’t.  We needed to see what would resonate the best with our teams and then proceed with that.  After a few months we did get to a solution and now each week all of our employees get an unscripted video message from me sharing news, updates, key metrics and more. It is a way for me to connect with staff that is real and timely. Our staff feels more connected with leadership and what’s more, I am greeted with friendly faces pointing out how they watch the videos when I do rounds at our different hospitals.

    #3 – Listen first
    We’ve had several leading the way initiatives within CHI over the last five years and at each turn we’ve asked our clinicians and our employees to be the front line of leading change. A huge factor in the success we’ve achieved is that as we’ve rolled out these initiatives we’ve truly listened and responded to the concerns. Change is challenging and it’s only through listening that we can identify the best way to help.

    I frequently tell our team that I am not the answer but the job is to be the conduit to finding the answer. I think that’s one of the most rewarding parts of leading within this organization.

    Dr. Cliff Robertson

    Dr. Cliff Robertson

    Catholic Health Initiatives