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    Stefanie Manack, CRA, MS, R.T. (R)(M)(VI)

    Is Opportunity Knocking in the Imaging Department?

    Global Impact: Rebecca Rock, RN and SABM CFO talks with HPI about two roles across two countries

    From Lab Trend Visionary to Dark Group CEO: HPI connects with the Founder and Editor of the Dark Report, Robert Michel

    Two Imaging Leaders, Two Systems, One Outcome: Communication

    From Communication Strength to Just in Time Reopening at MGH A conversation with Dr. James Brink, Chief of Radiology at Massachusetts General Hospital

    From Time Magazine to PBM Influencer: Sherri Ozawa's Mission to Define the Value of Blood

    Buried Blessings: Pandemic perspective from Tom Strauss, CEO at Sisters of Charity Health System

    Katie Castree, Career Healthcare Process Improvement Connoisseur

    Solving Lab Challenges through Recruiting Innovation: HPI connects with Lighthouse Lab Services President, Jon Harol

    Providing Value-Based Care in a Pandemic through Telehealth and Data Resources: An HPI exclusive with Dr. Darrel Weaver

    From Supply Chain Crisis to Innovation in a Pandemic

    From Navy Medic to running a Clinical Laboratory . . . during a pandemic

    Planning for Blood Shortages in a Pandemic with Dr. Claudia Cohn

    Blood Banking is more complex today than ever before. Rob Van Tuyle, President of Vitalant's Blood Division, tells us why.

    Profoundly Impacting Healthcare with Breakthrough Anemia Management

    Supporting Imaging Precisely Where You Need It

    Working Together Makes End of Life Conversations Easier to Have

    The Future of Imaging: Assessing the early impacts of COVID-19 and the path to innovation through Artificial Intelligence (AI) A conversation with Dr. Geoff Rubin

    Pivoting in a Pandemic: How a U.S. 3D printing manufacturer is helping healthcare in its time of need

    Mara G. Aspinall: Diagnostic evangelist educating the world on the power of diagnostics today

    How The Joint Commission is addressing the COVID-19 Pandemic

    CHI Nebraska’s Laboratory Director Connie Wilkins, describes How To Manage a Clinical Laboratory During the pandemic

    Former Commercial Lab Leader Highlights the Hospital Lab as the Solution to Community Sustainability in a Healthcare Crisis

    Three Phases Essential to Crisis Preparedness in Patient Blood Management with Anne Burkey of St. Luke's Health in Boise, ID

    The Importance of Agility in Your Lab

    Dr. Paul Biddinger Shares Three Ways to Prepare for COVID-19

    Bringing Clinical Skills to Operational Leadership During a Time of Crisis; Dr. Blanton, Chief Medical Officer at Peterson Health

    7 Team Attributes to Teams that Work in Challenging Times & Through Rapid Innovation

    From Finding Problems to Saving Lives: The Evolution of Interventional Radiology

    Identifying the Potential with AI in Radiology with Dr. Chung

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Reviewing Your Patient Financial Journey with Melody W. Mulaik, President of Revenue Cycle Coding Strategies

    Ask An Accumen Expert: Carolyn Burns, MD, a Patient Blood Management Advocate

    Linda DeVee, Leads Radiology Services at Edward-Elmhurst Health

    Theresa Mouton, Market Chief Financial Officer with Steward Health

    PELITAS President and CEO Steven Huddleston Wants Patients to Have a Great Experience – Both Clinically and Financially

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Medical Director of Telehealth for UAB Knocks Barriers Down to Treat Patients on Their Terms

    C-Suite Spotlight: Wayne Bohenek Chief Ancillary Services Officer, Bon Secours Mercy Health

    A Leader in the Laboratory Service Line : Pierre Mouawad

    Healthcare Partner: Autumn Farmer, Chief Laboratory Officer, Bon Secours Mercy Health

    How Imbio is using AI to close the gap of missed diagnosis with Mike Hostetler

    Spit Matters with Bill Phillips from Spectrum Solutions

    How COVID-19 inspired TeraRecon to accelerate their imaging solutions to the point of care with Jeff Sorensen


    As the imaging industry begins working towards re-opening services reduced or shuttered by the COVID-19 pandemic, thought leaders, professional societies, and department leaders alike have offered plans and guidance on how to return to normal operations.  The goal is to get through the backlog of requests that have accumulated while elective and non-urgent care was paused. A great deal of work has been published stressing these basic steps:

    • Offer a streamlined and efficient scheduling, registration, and intake process for patients
    • Ensure scheduling templates allow for enough time between appointments for cleaning, turnover, etc.
    • Communicate with patients about what to expect during their visit
    • Review outstanding imaging requests to ensure orders no longer needed are removed from the queue
    • Collaborate closely with ordering providers to ensure that the remaining requests are triaged by urgency/clinical necessity, the correct test is performed to answer the clinical question being asked, duplicate requests are eliminated, and appropriate imaging guidelines are followed.

    The more I look at this list, though, the more it bothers me.  In a perfect world, wouldn’t each of these things already be part of normal operations? Sure, there would still be a backlog created by pausing services, but outside of the sheer number of requests to get through, are you happy with how the rest of these points were pre-COVID?  Before rushing back to “normal”, ask yourself:

    • Was the normal scheduling, registration and intake process streamlined and efficient, creating a great first impression for your patients?
    • Were your schedule templates realistic for the work that occurs, allowing technologists the right amount of time for patient care, post processing, paperwork, cleaning, and room turnover?
    • Did imaging patients know what to expect in your department when they came for their exam?
    • Did collaboration between ordering providers, radiologists and the department ensure the right exam, with the right protocol, for the right clinical reasons, at the right time?

    In times of challenge, we often find unexpected opportunity – opportunity to do better, to resolve issues, and to fix broken processes so we come out on the other side better than before, in a new and better version of “normal”.

    As you are making or executing your recovery plans, ask yourself- is getting back to “normal” really what you want?  Or is it time for a new and better “normal”?

    Stefanie Manack, CRA, MS, R.T. (R)(M)(VI)

    Stefanie Manack, CRA, MS, R.T. (R)(M)(VI)

    Operations Manager, Imaging