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@Copyright 2019 - Healthcare Performance Insider a publication from Accumen, Inc
As the imaging industry begins working towards re-opening services reduced or shuttered by the COVID-19 pandemic, thought leaders, professional societies, and department leaders alike have offered plans and guidance on how to return to normal operations. The goal is to get through the backlog of requests that have accumulated while elective and non-urgent care was paused. A great deal of work has been published stressing these basic steps:
The more I look at this list, though, the more it bothers me. In a perfect world, wouldn’t each of these things already be part of normal operations? Sure, there would still be a backlog created by pausing services, but outside of the sheer number of requests to get through, are you happy with how the rest of these points were pre-COVID? Before rushing back to “normal”, ask yourself:
In times of challenge, we often find unexpected opportunity – opportunity to do better, to resolve issues, and to fix broken processes so we come out on the other side better than before, in a new and better version of “normal”.
As you are making or executing your recovery plans, ask yourself- is getting back to “normal” really what you want? Or is it time for a new and better “normal”?