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    Heather Hurley

    How The Joint Commission is addressing the COVID-19 Pandemic

    Global Impact: Rebecca Rock, RN and SABM CFO talks with HPI about two roles across two countries

    From Lab Trend Visionary to Dark Group CEO: HPI connects with the Founder and Editor of the Dark Report, Robert Michel

    Two Imaging Leaders, Two Systems, One Outcome: Communication

    From Communication Strength to Just in Time Reopening at MGH A conversation with Dr. James Brink, Chief of Radiology at Massachusetts General Hospital

    From Time Magazine to PBM Influencer: Sherri Ozawa's Mission to Define the Value of Blood

    Buried Blessings: Pandemic perspective from Tom Strauss, CEO at Sisters of Charity Health System

    Katie Castree, Career Healthcare Process Improvement Connoisseur

    Solving Lab Challenges through Recruiting Innovation: HPI connects with Lighthouse Lab Services President, Jon Harol

    Providing Value-Based Care in a Pandemic through Telehealth and Data Resources: An HPI exclusive with Dr. Darrel Weaver

    From Supply Chain Crisis to Innovation in a Pandemic

    From Navy Medic to running a Clinical Laboratory . . . during a pandemic

    Planning for Blood Shortages in a Pandemic with Dr. Claudia Cohn

    Blood Banking is more complex today than ever before. Rob Van Tuyle, President of Vitalant's Blood Division, tells us why.

    Profoundly Impacting Healthcare with Breakthrough Anemia Management

    Supporting Imaging Precisely Where You Need It

    Working Together Makes End of Life Conversations Easier to Have

    The Future of Imaging: Assessing the early impacts of COVID-19 and the path to innovation through Artificial Intelligence (AI) A conversation with Dr. Geoff Rubin

    Pivoting in a Pandemic: How a U.S. 3D printing manufacturer is helping healthcare in its time of need

    Mara G. Aspinall: Diagnostic evangelist educating the world on the power of diagnostics today

    How The Joint Commission is addressing the COVID-19 Pandemic

    CHI Nebraska’s Laboratory Director Connie Wilkins, describes How To Manage a Clinical Laboratory During the pandemic

    Former Commercial Lab Leader Highlights the Hospital Lab as the Solution to Community Sustainability in a Healthcare Crisis

    Three Phases Essential to Crisis Preparedness in Patient Blood Management with Anne Burkey of St. Luke's Health in Boise, ID

    The Importance of Agility in Your Lab

    Dr. Paul Biddinger Shares Three Ways to Prepare for COVID-19

    Bringing Clinical Skills to Operational Leadership During a Time of Crisis; Dr. Blanton, Chief Medical Officer at Peterson Health

    7 Team Attributes to Teams that Work in Challenging Times & Through Rapid Innovation

    From Finding Problems to Saving Lives: The Evolution of Interventional Radiology

    Identifying the Potential with AI in Radiology with Dr. Chung

    Communication in the C-Suite with Cliff Robertson of Catholic Health Initiatives

    Reviewing Your Patient Financial Journey with Melody W. Mulaik, President of Revenue Cycle Coding Strategies

    Ask An Accumen Expert: Carolyn Burns, MD, a Patient Blood Management Advocate

    Linda DeVee, Leads Radiology Services at Edward-Elmhurst Health

    Theresa Mouton, Market Chief Financial Officer with Steward Health

    PELITAS President and CEO Steven Huddleston Wants Patients to Have a Great Experience – Both Clinically and Financially

    How Do You Deal with 2 Billion Forms a Year? Ask Randy Campbell

    Medical Director of Telehealth for UAB Knocks Barriers Down to Treat Patients on Their Terms

    C-Suite Spotlight: Wayne Bohenek Chief Ancillary Services Officer, Bon Secours Mercy Health

    A Leader in the Laboratory Service Line : Pierre Mouawad

    Healthcare Partner: Autumn Farmer, Chief Laboratory Officer, Bon Secours Mercy Health

    How Imbio is using AI to close the gap of missed diagnosis with Mike Hostetler

    Spit Matters with Bill Phillips from Spectrum Solutions

    How COVID-19 inspired TeraRecon to accelerate their imaging solutions to the point of care with Jeff Sorensen

    Heather Hurley is executive director of laboratory accreditation & health systems strategic accounts at The Joint Commission. Her role within includes oversight of the laboratory accreditation program, new product development and external relationships within the laboratory community, such as their patient blood management certification program. Heather shared an overview of how The Joint Commission is addressing COVID-19, and assisting its laboratory partners’ needs, with the Healthcare Performance Insider (HPI).

    Heather discussed the unique, unprecedented times we are living through and the subsequent impact to all of The Joint Commission’s programs.  The organization has made a shift, in order to better serve the hospitals and health systems. Now more than ever, laboratories need to prove they meet a higher standard of care. The Joint Commission is a mission-driven organization and our mission is providing the safest and highest quality healthcare across all settings, for all patients. Ironically, nothing is more important in today’s world. Literally.

    Heather expanded on The Joint Commission’s action steps. We’ve paused all of our surveys throughout the months of April and May, shifting gears to provide guidance and resources to help point organizations in the right direction, or provide resources that help our partners get through the challenges of their healthcare organization during COVID-19. We also have a dedicated webpage with many different resources such as FAQs, webinars, and related communications.

    Within Heather’s role she also manages the Patient Blood Management Certification program with AABB, in which blood utilization is a focal point.  Many of the concerns related to patient blood management have been impacted by COVID-19, raising questions: Is there enough blood? Will there be enough blood drives? Are hospitals and health systems practicing within their transfusion guidelines during this pandemic? Will there be an oversupply of blood while elective surgeries are put on hold?

    Heather noted that some organizations have reviewed their transfusion guidelines as a result of these questions, reviewing every transfusion request as well as working with their surgeons as elective procedures open back up. There is an assumption that the need of blood supply may ramp up now as well and providers are looking for direction on how to prepare for an increase in the need for blood in the foreseeable future.

    Blood management is often one of those overlooked priorities, right next to the hospital laboratory, in the healthcare systems. However, once you are able to educate leadership and validate the importance of the work physicians are doing, you are able to make an impact on the amount of unnecessary transfusions – the first step in making sure you have the right blood, for the right patient, at the right time.

    Many organizations have attested to how their patient blood management programs have really helped during the pandemic and how they have been sought out (by other health hospitals or health systems) to help rapidly adjust amidst blood supply concerns.

    Through the pandemic to-date, The Joint Commission has helped hospitals and health systems shift focus and ensure they are providing the highest quality of care to patients through the laboratory and patient blood management certified organizations.

    While businesses  around the country are starting to open back up, The Joint Commission is now keeping a keen eye on  changing conditions, along with guidance from the CDC, the FDA and CMS, to adjust and address the needs of its accredited organizations and ensure it is actively providing effective plans for crisis, response or recovery in an ever-changing healthcare environment. The Joint Commission makes us better and we appreciate its dedication to making healthcare better.

    Heather Hurley

    Heather Hurley

    Executive Director, Laboratory Accreditation & Health Systems Strategic Accounts, The Joint Commission